REVIEW: Soleus Air CFM-40 E 40-Pint Dehumidifier

Solusair 40 pint Dehumidifier
The Solusair 40 pint dehumidifier is working well and as advertised. It is quiet and effectice for my apartment It is quiet even in the max mode of operation. Amazon was exceptional in that the first one ordered did not function as it was supposed to. Amazon immediately had it replaced with a new replacement, at no cost to myself, and the new one worked efficiently from the start.

A few upsides and many downsides
It's true, this unit is the quietest dehumidifier you'll find. And yes, it's attractive enough that you won't be embarrassed to have it in your living space, though it still sticks out as some kind of appliance (unlike our Rabbit Air BioGS Purifier). But there are some serious flaws in engineering, reliability, and overall usefulness. We're on our second unit right now because the first one did not work... at all... on any settings combination. The unit we have now works, but is nearly as painful to use. Quiet/Med speeds and Dry/Med/Moist dryness settings do nothing at all, even in a bathroom that is clearly humid. A customer service rep told me High/Auto was the ONLY setting that works. And the unit has literally NEVER turned off or slept in Auto mode. We have an LG in our basement that's ugly and loud as an outboard motor, but it always works, never overflows, and has a spill-cover for emptying. The Soleus has overflowed onto our hardwood floors 5 times in the last 5 months--the unit simply didn't register that it was full and emptied gallons of water onto our wood floor while we were at work. The detachable float device to sense fullness is cheap and easily displaced, causing most of the overflows. And the lack of spill cover means that every time you empty, you can be sure you'll be mopping up water as you detach, or moving on your way to empty, the bucket. Even moving the unit from place to place is enough to splash water from inside the unit all over your floor. Very very disappointing design and usability. The quiet and form factor make it one of the only choices for use in a living space, but be warned you need to babysit this appliance a lot.

Soleus - Terrible Customer Service
We purchased our Soleus through Amazon.

After approximately 1 year the unit stopped working.

I attempted to contact Soleus to see how I could get the unit repaired and could not get a response. This unit cannot be worked on locally as they cannot get parts. I would never buy anything from this company ever again.

If I could rate them a negative 5 I would. I read a lot of good reviews about the product. I suspect their service dept. is busy posting positive reviews instead of answering customer service calls.

Quiet, efficient, and attractive
Bought this to replace my old humidifier that sounded like an industrial lawnmower. The Soleus is so quiet that I had to look closely to make sure it was running (that this was on the high mode). The only thing I would change would be the bucket, which does not have handles to empty out (i.e., you have to be careful to get a good grip otherwise it could spill). All-in-all, a great buy though.

SOOOOO QUIET
Great purchase. This machine is easy to work. Really pulls moisture from the air well. Is almost absolutely quiet will it runs!! Sleek design. I have had one running in my basement for a few months now and all I can say is this is a great machine...